Seed of Hope Medical and Wellness PLLC
Effective Date: 12/02/2025
Seed of Hope Medical and Wellness PLLC is committed to protecting your privacy and ensuring that your personal information is handled with the highest level of care. This policy explains how we collect, use, protect, and share your information when you access our website, book appointments, communicate with our team, or receive virtual or in home medical services. Our practice follows HIPAA requirements, federal and state regulations, and RingCentral communication guidelines for secure patient interactions.
1. How We Collect Your Personal Information
We collect information in the following ways:
Information You Provide Directly
Information Collected Automatically
Information Collected During Care
These methods help us deliver secure virtual care, provide customer support, and enhance the overall website experience.
2. What Personal Information We Collect
Depending on how you interact with us, we may collect:
Refund & Cancellation Policy
Appointments may be canceled or rescheduled with at least 24 hours’ notice. Missed appointments or late cancellations may be subject to a fee. Refunds on services and memberships are limited and reviewed on a case-by-case basis. Retail products may only be returned unopened within 14 days of purchase.
General Identifiers
Medical Information (Protected Health Information – PHI)
Technical Information
Payment Information
We collect only what is necessary to deliver telehealth care, manage your appointments, and operate our business safely and effectively.
3. How We Use Your Personal Information
Your information may be used for:
Providing Medical Care
Account and Appointment Management
Communication and Support
Website and Service Improvements
Marketing (With Opt-In Consent Only)
Patients can opt out of marketing messages at any time.
4. How and Why We Share Personal Information
We share information only when necessary to provide services or when legally required.
We May Share Information With:
We Do NOT Share Sensitive Information for Marketing
As required by RingCentral:
“Mobile opt in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.”
We do not sell, rent, disclose, or share SMS phone numbers for advertising or promotional campaigns.
5. HIPAA Compliance and Data Protection
We follow strict HIPAA standards to protect your health information.
Your data is stored securely, and access is limited only to authorized team members.
Security measures include:
If a data breach is suspected, it will be reported according to HIPAA regulations.
6. Your Rights Regarding Your Information
You have the right to:
Requests can be made by contacting us at:
7. Cookies and Tracking Technology
Our website uses cookies to:
You can disable cookies in your browser settings, though some features may not function properly without them.
8. SMS and Text Communication Policy
When you provide your phone number, you consent to receive:
Required disclosure:
“Mobile opt in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.”
Message and data rates may apply.
9. Third Party Links
Our website may contain links to external sites. We are not responsible for third party privacy practices and recommend reviewing their policies before submitting information.
10. Children's Privacy
We do not knowingly collect information from individuals under the age of 18 without parental or guardian consent.
11. Updates to This Policy
We may update this Privacy Policy as needed to reflect new laws, services, or technology.
The latest version will always be available on this page.
12. Contact Information
For questions about this Privacy Policy, your data, or your rights, please contact:
Seed of Hope Medical and Wellness PLLC
